Refund policy

 Our Return Policy

We want you and your equine companion to be delighted with your purchase. If, for any reason, you are not satisfied, our 15-day return policy ensures a hassle-free experience. Please review the terms below:

**Return Period:**
- You have 15 days from the date of delivery to initiate a return.

**Eligibility Criteria:**
- Items must be unused, in their original condition, and with all tags attached.
- Personalized or customized items are not eligible for return.
- Saddles and intimate items (such as riding breeches) must have all original tags and packaging intact.

**Return Process:**
1. Contact our customer service team at [your email/phone number] to initiate the return process.
2. Provide your order number, the item(s) you wish to return, and the reason for the return.
3. Our team will guide you through the return process and provide a return authorization.
4. Pack the item securely and include the original packing slip.

**Return Shipping:**
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping service to ensure your return is received.

**Refund:**
- Refunds will be issued to the original payment method within 5 business days of receiving the returned item.
- Shipping costs are non-refundable.

**Exchanges:**
- If you wish to exchange an item, please follow the return process and place a new order for the desired item.

**Damaged or Defective Items:**
- If you receive a damaged or defective item, please contact us immediately for assistance.

We appreciate your understanding and cooperation in following our return policy. If you have any questions or concerns, please feel free to reach out to our customer service team.

Thank you for shopping with us!

Appaloosa Equestrian 
info@appaloosaequestrian.com