Shipping policy

Thank you for shopping at Appaloosa Equestrian.

We want to ensure that your shopping experience with us is as smooth and enjoyable as possible.

Below is our shipping policy to guide you through the process:

1. Order Processing Time:

  • Orders are typically processed and shipped within 1-2 business days of receipt, excluding weekends and holidays.
  • Orders placed after 12:00 PM (local time) will be processed the next business day.

2. Shipping Methods:

  • We offer several shipping options to accommodate your needs, including standard shipping, expedited shipping, and overnight shipping.
  • Shipping rates and estimated delivery times will be provided at checkout based on your location and selected shipping method.

3. Shipping Destinations:

  • We are currently shipping worldwide.
  • For international orders, please note that customs duties and taxes may apply upon delivery. These fees are the responsibility of the recipient and are not included in the shipping charges.

4. Tracking Information:

  • Once your order has been shipped, you will receive a confirmation email containing your tracking number.
  • You can track the status of your shipment by entering the tracking number on our website or through the carrier's website.

5. Shipping Delays:

  • While we make every effort to ensure timely delivery, please note that unforeseen circumstances such as weather conditions or carrier delays may impact delivery times.
  • If your shipment is delayed for any reason, we will notify you via email or phone with updated information on your order status.

6. Order Status:

  • You can check the status of your order at any time by logging into your account on our website or by contacting our customer service team.
  • If you have any questions or concerns about your order, please don't hesitate to reach out to us. We're here to help!

7. Shipping Fees:

  • Shipping fees are calculated based on the weight of your order, the shipping method selected, and your delivery address.
  • Free shipping may be offered for orders that meet a certain minimum purchase requirement. Details will be provided at checkout.

8. Returns and Exchanges:

  • Please refer to our Returns Policy for information on returning or exchanging items purchased from our store.

If you have any further questions or need assistance with your order, please contact our customer service team at info@appaloosaequestrian.com or write your question on the live chat .

Thank you for choosing Appaloosa. Happy riding!